{"id":10225,"date":"2023-04-28T14:21:22","date_gmt":"2023-04-28T14:21:22","guid":{"rendered":"https:\/\/coolstyle.ch\/politique-de-retour\/"},"modified":"2025-12-24T19:56:42","modified_gmt":"2025-12-24T19:56:42","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/coolstyle.ch\/fr\/politique-de-retour\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"\n<h2 class=\"uppercase\">Politique de retour<\/h2>\n<div id=\"gtx-trans\" style=\"position: absolute; left: 117px; top: 50.1094px;\">\n<div class=\"gtx-trans-icon\">&nbsp;<\/div>\n<\/div>\n<h2>Pendant combien de temps puis-je retourner un produit ?<\/h2>\n<div id=\"gtx-trans\" style=\"position: absolute; left: 56px; top: 50.1094px;\">\n<div class=\"gtx-trans-icon\">&nbsp;<\/div>\n<\/div>\n<p>Tu peux nous retourner ton produit dans un d\u00e9lai de 3 jours ouvrables. Il va de soi que le produit ne doit pas avoir \u00e9t\u00e9 utilis\u00e9 ou port\u00e9.  <\/p>\n<p>\n\t<div id=\"gap-1455821739\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1455821739 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h2>Des frais me sont-ils factur\u00e9s en cas de retour ?<\/h2>\n<p><strong>Frais de port<\/strong><\/p>\n<ul>\n<li>Distribution chez nous \u00e0 Dietikon : aucune<\/li>\n<li>Envoi de colis : CHF 7\n<\/ul>\n<\/li>\n<\/ul>\n<p>Dans les cas suivants, les frais de port sont pris en charge par Coolstyle :<\/p>\n<ul>\n<li>R\u00e9ception d&rsquo;un produit diff\u00e9rent de celui command\u00e9<\/li>\n<li>Fausses indications sur les produits dans la boutique en ligne<\/li>\n<li>R\u00e9ception d&rsquo;un produit non command\u00e9<\/li>\n<li>R\u00e9ception d&rsquo;un produit incomplet<\/li>\n\t<div id=\"gap-248858088\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-248858088 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h2>Comment puis-je initier un retour ?<\/h2>\n<ol>\n<li>Annoncer le retour par mail ou Whatsapp chez nous.\n<li>Indiquer le motif du retour et l&rsquo;\u00e9tat de l&#8217;emballage<\/li>\n<li>Indiquer comment tu souhaites retourner le produit\n<\/ul>\n<\/li>\n<li>Envoyer un retour<\/li>\n<li>D\u00e8s que nous recevons ta marchandise, nous la contr\u00f4lons et proc\u00e9dons \u00e0 un \u00e9ventuel remboursement.  <\/li>\n<\/ol>\n<ul>\n<\/ul>\n<h2>Y a-t-il des produits que je ne peux pas retourner ?<br><\/h2>\n<\/li>\n<\/ul>\n<p>Vous pouvez <a href=\"https:\/\/coolstyle.ch\/fr\/contact\/\">d\u00e9clarer un d\u00e9faut<\/a> pour les produits endommag\u00e9s, d\u00e9fectueux ou non fonctionnels.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-10225","page","type-page","status-publish","hentry"],"ticketed":false,"_links":{"self":[{"href":"https:\/\/coolstyle.ch\/fr\/wp-json\/wp\/v2\/pages\/10225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coolstyle.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/coolstyle.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/coolstyle.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coolstyle.ch\/fr\/wp-json\/wp\/v2\/comments?post=10225"}],"version-history":[{"count":2,"href":"https:\/\/coolstyle.ch\/fr\/wp-json\/wp\/v2\/pages\/10225\/revisions"}],"predecessor-version":[{"id":18419,"href":"https:\/\/coolstyle.ch\/fr\/wp-json\/wp\/v2\/pages\/10225\/revisions\/18419"}],"wp:attachment":[{"href":"https:\/\/coolstyle.ch\/fr\/wp-json\/wp\/v2\/media?parent=10225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}