{"id":10221,"date":"2023-04-28T14:21:22","date_gmt":"2023-04-28T14:21:22","guid":{"rendered":"https:\/\/coolstyle.ch\/return-policy\/"},"modified":"2025-12-24T19:56:42","modified_gmt":"2025-12-24T19:56:42","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/coolstyle.ch\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<h2 class=\"uppercase\">Return Policy<\/h2>\n<div id=\"gtx-trans\" style=\"position: absolute; left: 117px; top: 50.1094px;\">\n<div class=\"gtx-trans-icon\">&nbsp;<\/div>\n<\/div>\n<h2>How long can I return a product?<\/h2>\n<div id=\"gtx-trans\" style=\"position: absolute; left: 56px; top: 50.1094px;\">\n<div class=\"gtx-trans-icon\">&nbsp;<\/div>\n<\/div>\n<p>You can return your product within 3 working days. Of course, the product should still be unused or unused.  <\/p>\n<p>\n\t<div id=\"gap-587989097\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-587989097 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h2>Will I be charged for a return?<\/h2>\n<p><strong>Postage<\/strong><\/p>\n<ul>\n<li>Dispensing with us in Dietikon: none<\/li>\n<li>Parcel shipping: CHF 7.-\n<\/ul>\n<\/li>\n<\/ul>\n<p>In the following cases, the postage costs will be covered by Coolstyle:<\/p>\n<ul>\n<li>Receipt of a different product than ordered<\/li>\n<li>Incorrect product information in the online store<\/li>\n<li>Receipt of a product not ordered<\/li>\n<li>Receiving an incomplete product<\/li>\n\t<div id=\"gap-1924131319\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1924131319 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h2>How can I initiate a return?<\/h2>\n<ol>\n<li>Return by mail or Whatsapp to register with us.\n<li>Indicate reason for return and condition of packaging<\/li>\n<li>Specify how you want to return the product\n<\/ul>\n<\/li>\n<li>Post return<\/li>\n<li>As soon as we receive your goods, they will be checked and a possible refund will be initiated.  <\/li>\n<\/ol>\n<ul>\n<\/ul>\n<h2>Are there any products that I cannot return?<br><\/h2>\n<\/li>\n<\/ul>\n<p>You can <a href=\"https:\/\/coolstyle.ch\/en\/contact\/\">register a defect<\/a> for damaged, faulty or non-functional products.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-10221","page","type-page","status-publish","hentry"],"ticketed":false,"_links":{"self":[{"href":"https:\/\/coolstyle.ch\/en\/wp-json\/wp\/v2\/pages\/10221","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coolstyle.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/coolstyle.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/coolstyle.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coolstyle.ch\/en\/wp-json\/wp\/v2\/comments?post=10221"}],"version-history":[{"count":2,"href":"https:\/\/coolstyle.ch\/en\/wp-json\/wp\/v2\/pages\/10221\/revisions"}],"predecessor-version":[{"id":18420,"href":"https:\/\/coolstyle.ch\/en\/wp-json\/wp\/v2\/pages\/10221\/revisions\/18420"}],"wp:attachment":[{"href":"https:\/\/coolstyle.ch\/en\/wp-json\/wp\/v2\/media?parent=10221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}